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Nov 3, 2026
1 day ago
Intermittent portal and API errors
Resolved · November 3 at 3:16 PM (UTC) (2 hours)

This is resolved. The portal and API have been working normally since 14:25 UK time. Between 13:15 and 14:25, some customers may have seen brief interruptions of a minute or two. We're sorry for the disruption.

Monitoring · November 3 at 2:16 PM (UTC)

The fix was rolled out at 14:08 UK time, which caused one last brief interruption. The portal and API have been working normally since 14:09. We're continuing to monitor.

Monitoring · November 3 at 2:07 PM (UTC)

A fix has been applied and the portal and API are working normally. We're monitoring to make sure the interruptions don't return.

Identified · November 3 at 2:04 PM (UTC)

We've identified the cause of the brief portal and API interruptions and are working on a fix. Service is working now, but short interruptions of a minute or two may recur until the fix is in place.

Investigating · November 3 at 1:15 PM (UTC)

Since 13:15 UK time, some customers may have seen brief interruptions (one to two minutes at a time) when using the portal or the API. Service recovers between interruptions. We're investigating.

Nov 3, 2026
2 days ago
Portal and API errors for some customers
Resolved · November 3 at 2:54 AM (UTC) (22 minutes)

This is resolved. The portal and API are working normally.

Monitoring · November 3 at 2:47 AM (UTC)

From 02:33 to 02:42 UK time, some customers saw errors in the portal and with API requests. Things have been working normally since 02:43, and we're monitoring to make sure it stays that way. Calls were not affected.

Monitoring · November 3 at 2:45 AM (UTC)

Since 02:42 UK time the portal and API are responding normally again. We're monitoring to make sure it stays stable.

Investigating · November 3 at 2:33 AM (UTC)

Since 02:33 UK time, some customers may see errors or slow responses in the Boom portal and API, including call history. We're investigating.

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